A. Cancellation Policy

1. How can I cancel an order?

1.1 Medicines and Healthcare Products

An order for drug treatments, Medicines or healthcare merchandise may be cancelled from the ‘Order Details’ display screen at the Shifa Medical Mart website/ app (‘Platform’) or via way of means of calling our customer care earlier than it’s far marked as “Out for Delivery”. Else, you may refuse it on the time of shipping and money back may be processed as consistent with the Refund Policy.

B. Return Policy

1. What is the period for return of orders

1.1 Medicine Orders

We have product precise return coverage. The return window tiers from 0-30 days from the date of shipping. The records concerning the return coverage may be observed at the product web page. Please take a look at the return coverage earlier than setting any order.

1.2  Healthcare Products

All the healthcare merchandise ordered from the Platform may be returned inside 2 days from the date of shipping.

2. Which Products are not eligible for Returns?

2.1 Products Not Eligible for Return- As consistent with phrases presented via way of means of all of the dealers at the Platform, the goods shall now no longer be eligible for a return below the subsequent circumstances-

1. If the object has been opened, in part used or disfigured. The consumer is strongly cautioned to test the bundle cautiously on the time of acceptance of merchandise via way of means of the consumer from the consumer’s shipping agent;
2. If the product has been tampered with;
3. If the product packaging and/or packaging container and/or packaging seal has been tampered with. The consumer is strongly cautioned to test the bundle cautiously on the time of acceptance of merchandise via way of means of the consumer from the consumer’s shipping agent and it’s far emphasized that the consumer ought to now no longer be given the order if the bundle seems to be tampered;
4. If it’s far stated at the product element web page that the product is non-returnable;
5. Any accessories/freebies furnished with the product are missing;
6. If the product does now no longer have serial range / UPC range/ barcode affixed, which turned into gift on the time of acceptance of merchandise via way of means of the consumer from the consumer’s shipping agent;
7. Any damage/illness which isn’t always blanketed below the manufacturer’s warranty;
8. The product is without unique packing and accessories/freebies;
9. If the product is broken because of misuse;
10. Products associated with non-public care, child care, food & nutrition, healthcare devices, covid critical merchandise together with however now no longer confined to mask and gloves, sexual wellbeing merchandise together with however now no longer confined to condoms, pregnancy/fertility kits, every other merchandise along with however now no longer confined to diapers, fitness drinks, fitness supplements, glucometers, glucometer strips/lancets, fitness monitors, etc. Additionally, we do now no longer take return of sure gadgets along with sexual wellbeing merchandise, diapers, etc. However, the Company shall be given return if aforementioned merchandise are defective, poor or spurious or now no longer of the traits or capabilities as marketed or if they’re introduced late.

3. Additional Note –

3.1 Items marked as “Non-Returnable” at the product element web page or gadgets whose return window has expired can not be returned. If such an object is certainly returned along side any other returnable object, Shifa Medix will disallow money back or return of the “Non-Returnable” product to you whilst our companion certified retail pharmacy verifies the returned object(s).